The 10thannual customer contact center technology awards recognize leaders in the contact center and customer service industries. More than 3,500 companies such as mcdonalds, disney, and itv are using vocalcom to sell more, and serve better. This award further recognises vocalcom cloud contact center software as a bestinclass solutions, enabling. Actual users of vocalcom cloud contact center have an average satisfaction rating with the product at 99% which reflects their opinion about this application. An easytouse, cloudbased contact center software solution. An allinone contact center software suite that allows users to call, email, chat, tweet, text, or post from one place, hermes e3 comes with routing, visual ivr, dialer and much more. Whether consumers try to reach your through phone, email, social media, or other venues of communication, vocalcom offers a shared database for all incoming requests that drastically reduce or eliminate hold times while increasing first contact resolution. Vocalcom reinvents the customer experience with its new intuitive, omnichannel, and aiready contact center solution vocalcom hermes360. Our unique algorythm gives you a fast look at the general rating of. Since our inception in 20, weve managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small smes. Reliable and easy to manage contact center software designed and optimized for agents to accomplish more and to do it faster in a multichannel world. You can also browse the details of costs, conditions, plans, features, tools, and more, and decide which software offers more advantages for your business. If you are looking at upgrading or replacing your current contact center system, vocalcom has the ability to use your existing telephony cards.
Vocalcom vs livevox predictive dialer comparison itqlick. The solution allows inbound, outbound or blended contact centers to operate efficiently across multiple channels, with allinone reporting, and out of the box. Let getapp help you determine if the competition offer better features or value for money. Voix, email, sms, chat et reseaux sociaux rassembles dans une interface. The 7 best cloud contact center software platform in 2018.
Vocalcom cloud contact center alternatives 2020 best. Vocalcom videos a new breed of cloud contact center software. Explore a recommended list of vocalcom alternatives for your business in 2020. Choose business it software and services with confidence. Aug 10, 2015 vocalcom, a leading global provider of cloud contact center software and sales acceleration technology which helps businesses unlock massive productivity gains, and effortlessly personalize customer service experience, announced today that tmc, a global, integrated media company, has named its virtual contact center software as a 2015 customer. Dallas prweb january 20, 2015 vocalcom, a leading global provider of cloud contact center solutions announced that tmc, a global, integrated media company, has named vocalcom cloud contact center software as a 2015 internet telephony product of the year award winner. Compare alternatives to vocalcom side by side and find out what other people in your industry are using. Contact center software, solution overview, features. Vocalcom cloud contact center is a solid product that our experts evaluated with a 8. Verizon, vocalcom, nice profiled in contact center software market to grow at 15% cagr to 2024 by key vendors. If you want more value for money, then choose the vocalcom webrtc that offers web chat, audio communication, video, and cobrowsing services. What is better zendesk or vocalcom cloud contact center.
You can easily add agents, customize reports, and design ivrs. And everything is automatically logged to your crm. Other features of the professional plan include dynamic routing, 30 days of call recording, email ticketing, proactive notifications, customizable. Vocalcom competitors, revenue and employees owler company.
Available in the cloud or onpremise, the voclacom hermes. The platforms easytouse interface means no more requests to it. Better outcomes take advantage of agent idle time by answering emails or chat, web inquiries, or inbound and outbound calls, all from one desktop. Empower your employees to deliver amazing customer experiences vocalcoms intuitive and datadriven call center software. Vocalcom a new breed of cloud contact center software. Vocalcom effortless contact center is leading the nextgeneration of call center software it comes with bestinclass breadth of contact center functionality secure and highly scalable with 99.
For more information about vocalcom contact center software, visit marketing product. Vocalcom was founded on the principle of beautifully simple design, providing advanced customer contact solutions that are easy for agents and customers to use making omnichannel customer. Call center software contact center solutions vocalcom. The software is designed to manage customer interactions as a single conversation, regardless of whether they occur via one channel or across different channels. All the functionality of enterpriselevel call center software within your computers browser. Vocalcom cloud contact center enterprise it software.
Vocalcom cloud contact center is cloudbased, massively scalable, built with web technologies, communicationrich, and userfocused. Jan 20, 2015 vocalcom, a leading global provider of cloud contact center solutions announced that tmc, a global, integrated media company, has named vocalcom cloud contact center software as a 2015 internet telephony product of the year award winner. Vocalcom effortless contact center software revolutionizes. Vocalcom contact center software solution offers end to end capabilities which make it a highly attractive model for organizations looking to move to the cloud. Vocalcom contact center solutions virtual contact center.
Vocalcom is one of the worlds leader in multichannel contact center software solutions available in the cloud, customer experience management and mobile customer engagement apps, bringing the power of meaningful, richcustomer interactions to thousands of contact centers worldwide trusted by over 3,500 companies in 47 countries. Explore vocalcom cloud contact center software s 72 photos on flickr. Vocalcom is a new generation of cloud contact center platform that works with existing systems and supports all channels. Contact center solutions avaya, cisco, vocalcom in dubai, uae. Avaya, aspect software, bt, five9, genesys by published. With vocalcom s blended contact center solution, you can automatically distribute inbound calls to the appropriate reps while allowing outbound call predictive dialing. The solutions enrich the entire customer experience and fluently deliver personalized service. Bestinclass call center solutions that drive business success. Easily compare features, pricing and integrations of 2020 market leaders and quickly compile a list of solutions worth trying out. Vocalcom launched the latest version of its hermes e3 contact center software suite with innovations in mobile and social engagement and rich customer interaction. A truly cloud ready solution with exceptional features from mobile to social to crm and graphical scripting tools. Apr 28, 2020 vocalcom reinvents the customer experience with its new intuitive, omnichannel, and aiready contact center solution vocalcom hermes360. Vocalcom cloud contact center the vocalcom cloud contact center is a 100% cloudbased system that provides email, sms, and social media handles in a single integrated easy to use platform.
Find out which similar solutions are better according to industry experts and actual users. Only vocalcom lets your business rapidly deploy an alwayson, highly secure contact center solution using a payasyougo model. Vocalcom contact center solutions work smarter and faster from different parts of the world. Vocalcoms contact center software that offers ease of integration with the salesforce crm platform has been honored with a 2015 customer contact center technology award by customer magazine, a publication of technology marketing corporation tmc vocalcom is a leading provider of cloudbased contact center software designed to help businesses optimize productivity. Vocalcom adds social care to its contact center software. Looking for reliable vocalcom cloud contact center alternatives. Feb 06, 2019 verizon, vocalcom, nice profiled in contact center software market to grow at 15% cagr to 2024 by key vendors.
Vocalcom cloud contact center runs on multiple ips carriers with overlapping geographic coverage, with automatic failover. Vocalcom cloud contact center awarded a 2015 crm excellence. Software upgrades are automatic, so customers always have the most uptodate. Vocalcom contact center software wins 2015 internet. About vocalcom cloud contact center vocalcom is a webbased contact center software solution for managing multichannel customer experience. Buying the ideal customer support software product is all about crosschecking various solutions and figuring out the top program for your specific needs. Explore vocalcom cloud contact center softwares 72 photos on flickr. With vocalcom cloud contact center our customers have experienced unmatched success, and delivered faster service and more personalized customer experience that differentiate themselves from the competition, said anthony dinis, founder and ceo, vocalcom. Smart dialers give agents more time with live prospects. Easy oneclick integrations with salesforce, zendesk, desk and many other systems.
Such comprehensive groundwork can ensure you reject illfitting applications and choose the system that offers all the features you require for business success. Our unique algorythm gives you a fast look at the general rating of zendesk and vocalcom cloud contact center. The vocalcom contact center solutions provides unique capabilities that enable agents to handle calls more effectively and move seamlessly between calls, emails, chat, and mobile care. Empower your employees to deliver amazing customer experiences vocalcom s intuitive and datadriven call center software. Verizon, vocalcom, nice profiled in contact center software. Vocalcom call center software enables agents to make more calls and be more effective on the phone. Vocalcoms continuous, unified interface efficiently routes customer enquiries and enhances performance. Vocalcom ranked best call center software app by getapp. Full vocalcom cloud contact center communications software. Contact center software solutions call center ivr vocalcom. Sep 02, 2015 for more information about vocalcom contact center software, visit vocalcom. Contact center software, contact center software solutions. Vocalcom helps thousands of customers worldwide to grow sales faster and deliver customer service with unmatched speed, simplicity and manageability. Vocalcom vs nixxis contact suite comparison itqlick.
Vocalcom ranked best call center software app by getapp for. Aug 26, 2019 vocalcom is a leading provider of cloudbased contact center software designed to help businesses optimize productivity and personalize customer experience. Vocalcom provides a compliant, multitenant cloud call center, that provides all the benefits. Vocalcom is a multiaward winning, cloudbased contact center solution and inside sales platform that helps businesses drive a more effective sales team and manage multichannel customer interactions as one single conversation. Jan 21, 2019 vocalcom is a new generation of cloud contact center platform that works with existing systems and supports all channels. Cloud contact center software solutions that grows.
Vocalcom, a global provider of cloud contact center software, today announced it has been ranked among the top cloud call center software providers by getapp, by giving businesses the ability to. Vocalcom is a webbased contact center software solution for managing multichannel customer experience. No more waiting for technical specialists to set up and make changes. On screen caller info puts customer information at their fingertips.
However, you may want to consider other customer support software products that got even better scores and satisfaction ratings. Vocalcom cloud contact center software wins internet. Vocalcom cloud contact center and look at their overall scores 9. Vocalcom is a selfservice, cloudbased contact center service that makes it easy for any. Zendesk vs vocalcom cloud contact center 2020 comparison. Verizon, vocalcom, nice profiled in contact center.
Cloud based contact center software solutions for support, sales, and marketing. Call center software from vocalcom is the leading cloud contact center software solutions, bringing richmedia customer engagement to thousands of customers. Vocalcoms headquarters is located in paris, iledefrance, fr 75008. If you spend some time comparing other vocalcom cloud contact center alternatives you will most likely find other programs with similar or even higher ratings.
Call center software for small business telemarketing vocalcom. Compare ringcentral vs vocalcom cloud contact center 2020. Vocalcom recognized for contact center software datamark. Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. Vocalcom was founded on the principle of a wonderful user experience, providing a contact center software based on an innovative design and useful functionality. Contact center solutions avaya, cisco, vocalcom in dubai. It allows companies to weave all their customer interactions across all channels together into continuous conversation threads, to reduce customer effort and provide the best customer experiences. Mar 02, 2011 vocalcom contact center software vocalcomusa. Vocalcom adds social care to its contact center software to. Vocalcom is focused on developing and implementing contact center solutions. About vocalcom vocalcom is a global leader and technology provider of multichannel contact center software solutions for customer service, sales and telemarketing. Vocalcom, a leading global provider of cloud contact center software and sales acceleration technology which helps businesses unlock massive productivity gains, and effortlessly personalize customer service experience, announced today that tmc, a global, integrated media company, has named its virtual contact center software as a 2015 customer.